Please read the following terms and conditions before making a reservation. 

1.    Bookings are confirmed by e-mail sent to the address given in the form.

2.    After receiving an acknowledgement e-mail of your booking, click on the link verifying your e-mail address.

3.    In a few hours (max 24) we’ll send you a few options of accommodation, itinerary and account. In case of any queries our representative will get in touch with you by phone.

4.    After you accept and confirm the plan of your stay you have to choices:

        a)  you make a full payment for our services transfering money on company's bank account,
The money has to be transferred to the bank account number given on our site or, optionally, you can give us your credit card number (in the latter case an appropriate sum of money is blocked on the account).
or
        b)  you make a full payment for your accommodation only or if no accommodation required you pay a deposit - 10 Euro per person (excluding children under the age of 8) - in this case you pay all the rest in cash on the arrival day.

These operations have to be completed by 28 days before the planned arrival.

If booking within 28 days of arrival, the payment has to be made within 24 hours from receiving the confirmation of booking from Cracow4you. Until the confirmation the money on your account is only blocked, but after positive confirmation it is transferred to our account – this means that, if your booking is not confirmed by Cracow4you, the blocked sum is returned to your account within 7 days.

5.    Once you make a payment, we send you an e-mail with a VOUCHER which is the proof of booking and which contains all the information on the booked services.

6.    Making a booking you consent to the collection and storage of your personal data by Cracow4you. It will only be used to process your booking, facilitate your subsequent bookings and in accordance with the Personal Data Protection Act of 29 August 1997. You have the right to review the personal data you have stored with us, update and correct it.

7.    Our company has civil liability insurance through Towarzystwo Ubezpieczeniowe ‘Signal Iduna’ – this gives you a guarantee of refund of payments you made to us if Cracow4you does not meet its commitments (it is in accordance with the Act on Tourist Services).

Terms and conditions of Service

1.  The Offer

The agent – Cracow4you – provides travel services in accordance with the information, definitions and dates outlined in booking confirmation; this excludes situations such as war, riots, strikes, acts of terrorism, sanitary problems, natural disasters, government interventions, etc.

2. Bookings

Enquiries and bookings are made through a booking system, electronic mail, by phone or in person in the agent’s office.  When making a booking, the client confirms that s/he has read and understood the terms and conditions of reservation.  These terms and conditions hence become binding for both parties, the client and the agent.

3. Fees

A deposit of 100% of the accommodation fee is required at the time of booking, as well as €10.00 per person (not including children under the age of 8) to cover agent’s operating fees.

4.  Climatic fee

The client is required to pay the climatic fee at his/her place of stay in accordance with current regulations on climatic fees.  The climatic fee in Zakopane amounts to PLN 1.60 per day per person and is added to the final accommodation bill.

5.  Accommodation fee

Special services which are not included in the basic accommodation fee (accommodation + operating fees) are to be paid separately upon the client’s arrival.  The agent reserves the right to change the accommodation fee in case of a change thereof by the particular service provider.  In case of a fee change, the client has the right to cancel any additional services.

6.  Categorization and definition of services

Items offered are categorized as per evaluation by the agent.  This categorization does not include common criteria set by government institutions.  The standard of categorization of accommodation and food varies depending on the place and country and cannot be compared.  The agent is bound to the information provided in the booking system.  All services offered and for which a price is quoted at and by a particular point of interest are in accordance with its standard of services for which their provider is to be held responsible. 

7.  The agent’s changes and cancellation rights

Under circumstances beyond his control, the agent reserves the right to change bookings.  Accommodation booked may be changed upon consultation with the client.  Should it be impossible to arrange adequate alternate accommodation for the first day of booking, the client has the right to cancel the accommodation booking and is entitled to a full refund.  

8. Agent obligations

The agent is responsible for the preparation and execution of all services in accordance with the confirmed reservation as well as overseeing client interests, as per the accepted tourism customs.

9. Client obligations

The client is obligated to adhere to the regulations outlined by the accommodation provider as well as to cover all costs related to any property damages caused by the client. 

10. Luggage

The agent is not liable for any damages to or loss of luggage or theft thereof or of any valuables left on the accommodation premises (it is recommended to rent a safety deposit box, if available).  The loss or theft of luggage should be reported onsite as well as to the respective police quarters. 

11.  Filing a complaint

All complaints should be filed immediately and directly to the service provider. Full cooperation between the client, agent and service provider is required in order to eliminate the cause of complaint completely.  Should a complaint not be attended to, the client has the right to file a complaint in writing with the agent (in two copies, signed by both parties and including any necessary documentation relevant to the complaint).  The agent will investigate only those complaints, which include all the necessary documentation and have been filed no later than 7 days from the final date of stay.  The agent is obliged to respond to a complaint in writing within 14 days of its filing. The agent has the right to extend this deadline should additional information or a further investigation of the cause of the complaint be required from the service provider.  The agent will attend to complaints impossible to have been resolved onsite.  Compensation will not be paid for services utilized; therefore, the client will not be compensated for abstract damages. 

12.  Arbitration

In matters of dispute, the client has a right to arbitration.  All disputes and matters shall be litigated in and before a court particular to the agent’s headquarters. 

13. Comments

The client accepts all of the aforementioned terms and conditions at the time of booking.

14.  Personal data processing

The client consents to the processing and use of his/her personal details as well as the details of accompanying persons for the agent’s marketing and promotion purposes, in accordance with the statute on personal data protection dated 29. 08.1997.